At Istishari Hospital, our vision is to impact medical care through a culture that encompasses the whole patient experience guided by a pledge of superior quality, ongoing growth, and continuous self improvement to make a difference in patient care.
To make this vision a reality, we are committed to providing the best possible healthcare experience to our guests from the initial interview, through diagnosis and treatment, to post-treatment follow-ups.
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Our mission is a community partnership strengthened by a vision of CARE as our inspiration to leading the way through Compassion, Attention, Reliability and Excellence.
Each patient and family we welcome to Istishari Hospital come to us with their own unique needs and circumstances. We understand that their particular situation may be stressful. Every effort is made to provide you with all the education and guidance you need to make informed decisions regarding your care.
At Istishari Hospital, we are all part of the diverse communities we serve; therefore, we understand that when we care for our patients we are affecting the lives of a greater family.
Investment in People
We believe that our employees are our greatest strength, which is why we have invested in the best professional and administrative personnel in order to serve our patients well. We are proud to welcome top physicians, nurses, and support staff from around the world.
At Istishari we believe caring for our own team is the first step to compassionately caring for others. As a hospital we promote a warm, welcoming environment through ongoing education, mutual accountability, and innovation.
Istishari Hospital encourages the building of personal connections between our patients and staff from the very first visit. Whether we are answering your questions, addressing your concerns, finding an appointment date that works with your schedule, or introducing you to the nurses in your division, we focus on welcoming you and meeting your needs. We want you to feel that you are at home away from home. Our high nurse-to-patient ratio also means a friendly face is never far away.
Commitment to Service
At Istishari we are committed to 5-star quality patient services. We work to make your stay with us comfortable through first-class accommodation options, fine dining, and excellent support staff services.
Our patient representatives are on hand to guide you and assure your comfort. For navigating the world outside the hospital, we have a concierge staff at your service.
From the moment you walk through our doors, you will instantly feel that every system in place at Istishari Hospital was designed to assure comfortable, dependable, and efficient service.
Starting From the Ground Up
Long before opening our doors, our care for our patients began with the vision of world class architects whose design focused on the needs of the patients-like putting the NICU on the same floor with the labor and delivery rooms and building a welcoming, spacious atrium. The radiology department is adjacent to the Emergency Room to secure immediate access if needed. Our operating theatres were also built with laminar flow ventilation systems, reducing patients’ risk of infection.
The attention to detail is daily brought to life by our systems and routines. It is our dedication to these practices that allow us to accurately pass on vital information, enforce checks and balances in very decision we make, and remain accountable for providing the outstanding medical care and service you depend on.
We are proud of our commitment to excellence and constantly search for ways to modernize and streamline our mission to provide our patients with advanced and comprehensive medical care.We are committed to providing exceptional care and constantly working to improving every aspect of our functioning as a hospital.
Standards of Care
Istishari Hospital has been recognized by Joint Commission International, the most respected international body for hospital accreditation and certification, for our contributions to higher standards of care. Our multidisciplinary, patient-based approach has revolutionized how we deliver quality care. Every encounter is an opportunity for us to advance the health of our patients, families, and the communities we serve. The belief in the commitment to provide the best in patient care, is the core of what we conceive quality medical care represents. At Istishari Hospital, you are welcome to come and experience a new standard that is guided by our principles of ensuring the improvement of outcomes of care for our patients.
We are dedicated to applying the JCIA international standards as a base to build on, ensure patient safety, privacy, security, and satisfaction.
CARE: Compassion, Attention, Reliability, and Excellence, defines our values. We seek to realize these values fully in every aspect of service to our patients.
At the Istishari Hospital we are fully aware that competition among medical institutions depends heavily on demonstrable excellence in clinical quality and services. Our top management teams support quality management programs that emphasize a tedious process of documentation and continuous education to ensure the delivery of safe, quality care. Understanding the importance of quality control allows us to set standards’ specifications, monitor performance, and determine the causes of variations, while assuring the best medical care.
We believe that an important tenet of quality control is patient feedback. We are consistently assessing our patient’s views on issues covering the communication process by our nurses and doctors, pain management and control, and overall level of care. We also greatly value our patient’s perception of the hospital environment with regards to cleanliness, noise level, and recovery promoting atmosphere in general.
At Istishari Hospital, we take a patient’s perception of care very seriously. Not only do we ensure that our professional staff is current in their training but we are continually evolving to meet and exceed our patient’s expectations time and time again.
QUALITY MANAGEMENT PROGRAM GOALS
- Implement JCIA international standards and manage accreditation process
- Monitor work flow and collect key indicators for process redesign
- Control all hospital documents
- Track incident reports and standing committees activities
- Analyze satisfaction surveys and post results
- Initiate new performance improvement projects
- Implement risk management program
- Review medical charts to ensure compliance
- Conduct regular quality rounds and audits
- Maintain physicians and specialists certificates required for privileging
- Sharpen staff qualifications and competencies
- Communicate organizational improvements to staff
- Lead the way as an equal opportunity employer
- Enhance working environment to improve staff performance and satisfaction
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